We are always happy to answer any questions about our wood! You can call us toll-free at (800) 556-3106, or via email at [email protected]. Our mailing address is:
We offer shipping via USPS and UPS, and orders are typically processed and shipped within 2-5 business days. Orders over 70 pounds must be shipped UPS, and cannot be delivered to PO Box addresses. Orders over 150 pounds will be shipped via common carrier, and we will contact you directly to confirm the shipping cost before processing your order.
If you have specific concerns about the shipping or timing of your order, please contact us via phone or email before placing your order, and we will do everything we can to accommodate your situation.
We unconditionally guarantee every piece of wood we sell. We want you to be happy with your purchase! For that reason, we carefully inspect each piece before shipping to ensure that it meets the highest standards of quality.
Because wood is a natural product, there are unique variations from one piece to the next. You may see knots, burling, wormholes, flaming and irregular grain. Most woodturners value these characteristics, as they enhance the natural texture of the finished piece.
If you are dissatisfied in any way with wood you receive from us, please notify us and return it within 30 days of your purchase, and we will be happy to either issue a replacement or provide a refund. (You will be responsible for the shipping cost to return the piece to us.)
Please note that Madrone wood has a naturally high moisture content, and we cannot guarantee it against warping or cracking. It is likely to do so.
We will do everything we can to make sure that you are pleased with your purchase from North Woods. We seek to provide nothing less than total satisfaction for you!
Photos On Our Web Site
The photos on our web site are representative samples of every wood type that we carry, and reflect the style of wood figuring to expect from each one. We have done our best to represent accurately the color and general appearance of each wood type, although it's much easier to recognize subtle wood patterns by holding them in your hand than by looking at a computer screen!
There will, of course, be natural variation from one piece to another of a particular wood type. If you have questions or specific needs for the wood you are ordering, please contact us beforehand to discuss the details, and we will we do our best to provide exactly what you are looking for.
If you order a specialty piece, such as a larger wood burl, we will send you specific photographs showing a few different perspectives to confirm that its appearance matches your expectations.
Have you made something exceptional with our wood? We would love to feature it on our web site! Please send photos to us at [email protected].